Should you want to contact us to talk about your decision to engage with us in counselling or to book an appointment call us on:

Ph 1300 795 292

Coronavirus Response


Coronavirus COVID-19 Practice Information

Dear clients and referrers,

Thank you for taking time to read through these procedures regarding the continuing practice of Next Door Psychology, throughout the COVID-19 landscape we are finding ourselves in.  

Below, we have outlined our current operating hours, infection control measures, appointment screening questions, our current social distancing strategies and remote alternatives to face-to-face consultations.

As always, should you have any questions or concerns, please don't hesitate to contact our reception staff on 1300 795 292 or email, admin@nextdoorpsych.com.au

In the past few weeks, we have all experienced challenges and experiences that we have never have to face before.  Our normal lives and routines are being challenged, with new information and practices changing daily.  As the COVID-19 situation is rapidly evolving, and the social norms we once knew, must be temporarily cast aside and replaced with new ones that must be central to our health and safety, and the health and safety of those around us.

During these uncertain times, please be assured that your health and safety is our number one priority at Next Door Psychology.  As health care workers, we are acutely aware of the risks associated with face-to-face clinical contact and have applied strict infection control protocols, following advice from the Chief Medical Officer. 

Clinical Hours

As it currently stands, Next Door Psychology will continue to operate our regular hours of 9am – 5.30pm Monday to Friday (closing at 5pm on Fridays).

Infection Control – What Are We Doing To Make Our Clinic Safer For You?

Our practice has deployed strict infection control protocols to ensure that your visit is as safe and hygienic as possible. These include:

  • - Asking all patients a series of screening questions prior to booking an appointment.
  • - Prominent signage at the clinic entrance denying access to those afflicted with any of the known COVID-19 signs and symptoms.
  • - The use of disinfectant on all surfaces several times each day.
  • - The availability of hand sanitiser upon entry to the clinic, and at various points throughout the clinic.
  • - Regular spraying of disinfectant throughout the clinic.
  • - Rigorous clinician hand hygiene protocols between patients.
  • - Social distancing in the waiting room and clinic rooms where possible.
  • - Screening Procedure for Appointments

In the 24-48 yours prior to your appointment, our administration team will endeavour to contact you and will ask you a series of questions.  These will be:

  • Have you, or anyone you have been in direct contact with, returned from overseas travel within the last 14 days?
  • Are you feeling healthy and well, with no symptoms of:
    • Fever
    • Sore throat
    • Cough
    • Runny Nose
    • Nasal congestion
    • Diarrhea
    • Shortness of breath?

Should you be experiencing any of these symptoms, we will be unable to book you a face-to-face appointment at this stage, however remote consultation alternatives are available.

Social distancing procotols within the clinic

We are attempting to follow these social distancing protocols as strictly as we can as per advice given to the general public by the Australian Government. We have currently moved  chairs in the waiting room, and placed some chairs on the veranda outside, to be called inside directly into your consultation.  Each consultation room has appropriate distance (1.5 metres) between your psychologist and seating for individual clients.     

Remote alternatives to face-to-face consultations

Currently Medicare have allowed video conferencing or phone conferencing for the following individuals in vulnerable groups: 

  • - The person has been diagnosed with COVID-19 virus but who is not a patient of a hospital 
  • - The person has been required to isolate themselves in quarantine in accordance with home isolation guidance issued by Australian Health Protection Principal Committee (AHPPC) 
  • - The person is considered more susceptible to the COVID-19 virus being a person who is: 
  • a. at least 70 years old; or 
  • b. at least 50 years old and is of Aboriginal or Torres Strait Islander descent; or c. is pregnant; or 
  • d. is a parent of a child under 12 months; or
  • e. is already under treatment for chronic health conditions or is immune compromised. 
  • if you are experiencing symptoms typically attributed to a coronavirus infection. As you probably already know, this is a respiratory illness characterized by fever, cough, and/or shortness of breath.
  • you have been in contact with someone who has been diagnosed with or is experiencing symptoms of coronavirus.

If you are unsure about if you meet the criteria, and are anxious about coming into the clinic and have voluntarily self-isolated, or have children at home from school and are unable to come in, please contact us and we will consider the best options to continue your psychological treatment going forward. 

We thank you in advance for your understanding and appreciation that during these difficult times, but look forward to supporting you through the challenges you are facing.

We encourage you to visit this page regularly for updates, and should you have any further queries or concerns regarding our protocols or the continuity plan for our practice, please don’t hesitate to contact our reception staff on 1300 795 292 or admin@nextdoorpsych.com.au

Thank you

Alison and the team at Next Door Psychology